Lead our organization’s ongoing operations and procedures and ensure superb customer journey; starting with delivery and closing with customer service, according to the guidelines of the Board of Directors, in order to ensure repeated upselling and cross selling growth.

Take ownership for:

• 1. Planning & Building systems - Managing the planning process with establishing, communicating, and implementing operations-related policies, practices, standards, technologies, and systems to ensure effective and consistent service and delivery.
• 2. Scaling operational capacity - Increasing operational capacity efficiently and quickly by;
  - Collaborating with other divisions and departments to carry out the organization's goals and objectives.
  - Presenting reviews and approves cost-control reports, cost estimates, and staffing requirements for projects.
• 3. Performance management - Creating a performance-driven culture that attracts, retains and rewards phenomenal people by presenting periodic performance reports and metrics to the CEO.

• Working together with key staff to create, improve and maintain the processes of customer service and delivery.
• Evaluate performance by analysing and interpreting data and metrics
• Evaluate performance by analysing and interpreting data and metrics

• BSc/BA of Business Administration or other relevant field
• MSc/MBA of Business Administration

• 7+ years of senior leadership experience with a proven track record of driving performance in individual functions and across the organization
• Experience as a VP of Operations or similar role, functions, sectors, clients, technologies and scaleups (B2B SAAS for Corporates in Auto, Food, etc.)
• Deep understanding of international business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Experience in scaleup`s business growth
• Significant experience in
• Capabilities to create or optimize the WITRAC network related with our 5 components* of the model (Client, Employees, Suppliers, Stakeholders and Society).

• Team Management and Leadership Skills
• Proactivity
• Analytical Skills
• Positive thinking
• Negotiation Skills
• Ambitious approach
• Decision-making and problem-solving Skills
• Compassion and understanding
• Excellent interpersonal and Public speaking Skills
• Flexible and yield attitude
• Results orientation
• High self motivation